No one plans to call 9-1-1, but now you can plan ahead.

Sign up for Smart911 and create your own Safety Profile to give 9-1-1 valuable information about yourself, family members, your home, pets and even vehicles that will automatically display on the 9-1-1 call taker's screen when you make an emergency call. It's private and secure and you control what information is in your profile. These details can save valuable seconds or even minutes during an emergency. learn more

911 Basics

Nearly everyone will have to use 911 during their lifetime. We have provided information in the Kids section that will help you teach your child how to handle an emergency situation properly.

Read and discuss this information with your child. Explain that there are situations that require decisions to be made quickly. Stress the importance of using 911 only for actual emergencies. Be certain your child knows what an actual emergency is.

Your child should know WHEN to dial 911, WHAT information to give to the 911 operators; HOW to recognize dangerous situations; and HOW to react in an emergency.

When you should call 911:
  • In an emergency
  • When you need help
  • When you need the police, fire department, or an ambulance
How You call 911:
  • Stay calm
  • Listen for a dial tone
  • On a push button phone push 9-1-1
What to say when the 911 dispatchers answers:
  • Explain what is wrong – what type of emergency it is.
  • Explain what type of help you need – fire, police, ambulance.
  • Explain where help is needed.
  • Give your name and address loudly and clearly.
  • Answer all the questions that are asked of you.
What NOT to do when you call 911:
  • Do not nod your head. Instead answer “yes” or “no” out loud.
  • Do not hang up until the dispatcher says it’s OK to do so.
When you should NOT call 911:
  • When there is no emergency
  • For animals
  • As a game or prank
  • As a joke
  • To practice


Kid's Stuff

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