Complaints

The Calcasieu Parish Communications District has developed a program to monitor professional conduct and ensure the overall integrity of the agency is upheld to the highest standard of professionalism.

This program allows you, the citizen, to voice your opinion concerning the manner in which your call was handled. If you would like to commend our personnel for their actions or address any concerns you may have, you may complete the Organizational Integrity Form.

The Assistant Director will review and investigate all complaints made to the agency. All complaints will be investigated thoroughly to ensure integrity and protect the reputation of the Calcasieu Parish Communications District. Allegations of criminal misconduct will be investigated by the proper law enforcement entity and will be conducted separately from the Organizational integrity investigation.

All information relating to an investigation is confidential.

The Assistant Director will take every measure to ensure the complainant is informed of the status of their complaint.

Organizational Integrity investigations will normally be completed within fifteen (15) working days. Additional time may be required due to the complexity of the complaint.

Upon conclusion of each investigation, the Assistant Director will present the final conclusion of fact. The conclusion will be provided to the employee and the complainant. The conclusion will be classified as either:

Unfounded Allegation is false or not factual;
Exonerated Incident complained of occurred but was lawful and proper;
Inconclusive Insufficient evidence either to prove or disprove the allegation(s); or
Sustained The allegation is supported by sufficient evidence and/or acts of misconduct were discovered during the investigation, which were not alleged in the complaint.

Download Form