History of Agency

On November 21, 1987 a special election was held in Calcasieu Parish to authorize the levying and collection of an emergency telephone service charge therein for the implementation and operation of the E911 telephone service in accordance with RS 33:9106b. Voters approved of this surcharge by 79%

Before the E911 system could go on-line a major task must first be accomplished. All route addresses within the parish would require assigned numerical addresses and streets needed to be named to aid in the identification of residences, therefore reducing emergency response time.

Two days after the election, the planning department for the Calcasieu Parish Police Jury began the enormous task of ensuring the entire parish was numerically addressed.

In 1989 the Calcasieu Parish Enhanced 911 system went online.

The District is housed in a former AT&T building. The building was originally built in 1957 for the use of the AT&T (formerly BellSouth) telephone network. It underwent a 3-million dollar renovation in 2000 to bring it to its current use as a PSAP.

The building is 3 stories tall, approximately 18,000 square feet and is rated to withstand a Category-5 hurricane. Three agencies are housed inside: Calcasieu Parish E911, Lake Charles Police Communications, and Lake Charles Fire Communications.

The District has evolved into a centralized 911/police/sheriff/fire dispatch center to accelerate the communications process and expedite emergency response.

The District hosts a regions Computer Aided Dispatch (CAD) and telephone network. Currently four agencies utilize the shared CAD (911, Lake Charles Police, Lake Charles Fire and Sulphur PD) and three agencies are on the phone network (911, Calcasieu Parish Sheriff, and Cameron 911). The agency uses the Intrado/Positron VIPER system. It is NG911 capable and has redundant phone servers; one server located at the main facility and the second at the backup site.

Calcasieu Parish Communications District is budgeted for a staff of 31, with 25¬†of those designated as Telecommunicators. The District answers all incoming 911 calls for the parish and dispatches 13 Fire Departments, 1 Marshal’s Office, the Office of Homeland Security /Emergency Preparedness and is also the point of notification for LEPC (Local Emergency Planning Committee) and Crimestoppers. Law enforcement calls are either relayed or routed and EMS calls are processed by dispatching First Responders, when necessary, and transferring the calls to Acadian Ambulance.

The Communications District has experienced tremendous growth and progress since its inception and under the guidance of Director Martin.